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Technician Console Desktop App for Windows and Mac

Due to high call volume our wait times may be longer than normal. We urge you to try our support articles and tutorials before you call. Technician Console as a desktop application is available for technicians both on Windows and Mac computers. The desktop app offers the same set of features as the browser-based version. The only difference is that it runs as a standalone executable, which means it can be launched with a single click – no browser required. TeamViewer is multiplatform remote desktop software you can add to Windows.

This article gives guidance to Rescue technicians.
Mac

Technician Console as a desktop application is available for technicians both on Windows and Mac computers.

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The desktop app offers the same set of features as the browser-based version. The only difference is that it runs as a standalone executable, which means it can be launched with a single click – no browser required.

Restrictions and limitations for the Technician Console for Mac

The following Technician Console features are not available on Mac:

  • Technician screen sharing
  • Screen recording with MSVC codec (falls back to MRLE codec)
  • Monitoring the desktop of a technician running the Technician Console for Mac
  • Integrated content portal (ICP)
  • Connect On LAN
Note: Files saved/exported during a session are available at Users/[username]/Library/Application Support/LogMeIn-Rescue/Bottles/logmeinrescue/drive_c/users/crossover/My Documents

How to Install the Desktop App

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On Windows

  • Option 1. Click this link to download and install the desktop app
  • Option 2. Log in to your account at the LogMeIn Rescue website and go to the My Account page. Click the link to download the desktop app.

On a Mac

  1. Click this link to download the Technician Console for Mac app.
  2. In the Downloads box, double-click LogMeInRescueTechnicianConsoleMAC.dmg.
  3. Follow instructions to drag the LogMeIn Rescue icon to your Applications folder.

    The application is now installed on your computer.

How to Run the Desktop App

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On Windows

Launch the application via the Windows Start button, a desktop shortcut, or any other preferred method. You may be prompted to log in to your Rescue account. Use the same email and password combination you use to log in at the LogMeIn Rescue website.

Tip: Rescue technicians with a Single Sign-On (SSO) ID can also start the Rescue Desktop Technician Console using any supported SSO authentication method.

On a Mac

Launch the application via Launchpad or Finder > Applications. You may be prompted to log in to your Rescue account. Use the same email and password combination you use to log in at the LogMeIn Rescue website.

Tip: Rescue technicians with a Single Sign-On (SSO) ID can also launch the Rescue Desktop Technician Console using any supported SSO authentication method.
Remember: Technician Console for Mac will use the language set as the preferred language of the Mac OS X.
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How to Set Up One-Click Login to the Desktop App

You can tell Rescue to remember your user name and password when you log in to the desktop app.